Refund policy

Return & Refund Policy

Effective date: January 16, 2026

This Return and Refund Policy applies to purchases made from Smart Living Company through smartlivingcompany.shop.

1. Eligibility for Returns and Refunds

Returns and refunds are accepted only when the product is received broken or damaged. We do not accept returns, cancellations after delivery, exchanges, or refund requests for change of mind, buyer's remorse, ordering the wrong size or color, a product no longer being wanted, or other preference-based reasons, except where applicable law requires otherwise.

2. Report Damage Within 7 Days

You must contact us within 7 calendar days of delivery to report a broken or damaged item. Claims submitted after 7 days may be declined to the extent permitted by applicable law.

Contact us at help.smartlivingcompany@gmail.com or +1-888-302-6431. Please include your order number, your name, the affected item, and a clear description of the damage.

3. Proof Required

To review a damage claim, we require clear evidence showing the condition in which the article was received. Please provide:

clear photographs of the damaged or broken area;
photographs of the shipping carton, packaging, labels, and any visible external damage; and
proof of unboxing, preferably an unboxing video, showing the package being opened and the condition of the article when received.

We strongly recommend recording the unboxing of furniture and other large items from the moment the sealed package is opened. Please keep the original packaging and damaged article until we complete our review or provide further instructions.

4. Claim Review

Submitting a claim does not automatically guarantee a refund. We will review the order information and supporting evidence to determine whether the item qualifies as having been received broken or damaged. We may request additional photographs, video, packaging information, or other reasonable evidence needed to assess the claim.

5. Approved Returns

If a return is required after your claim is approved, we will provide return instructions. Please do not send an item back without receiving authorization and return instructions from Smart Living Company. Unauthorized returns may not be accepted or refunded.

6. Change-of-Mind Purchases

No refunds will be initiated for change-of-mind cases. Please review product dimensions, color options, materials, features, access measurements, and other listing information carefully before placing your order.

7. Refund Timing and Method

If a refund is approved, Smart Living Company will initiate the refund within 3 to 7 business days to the original account or payment method used for the purchase. Your bank, card issuer, or payment provider may require additional time to post the credit after we initiate it.

8. Non-Refundable Circumstances

To the extent permitted by applicable law, a refund may be declined where the claim is based on change of mind, normal variations in color or natural materials, damage caused after delivery, improper assembly or use, failure to follow care or safety instructions, or where the required evidence does not reasonably demonstrate that the product arrived broken or damaged.