Shipping Policy

Effective date: January 16, 2026

This Shipping Policy applies to orders placed with Smart Living Company through smartlivingcompany.shop.

1. Order Handling Time

Orders are typically processed and prepared for shipment within 0 to 2 days after the order is successfully placed and payment is confirmed.

Handling time includes order verification, processing, and preparation for carrier pickup. Orders may occasionally require additional time because of payment verification, product availability, high order volume, holidays, or other circumstances outside our reasonable control.

2. Estimated Delivery Time

After your order has been dispatched, estimated delivery is typically 2 to 5 days.

Based on our normal handling and delivery estimates, most orders are expected to arrive approximately 2 to 7 days after the order is placed. Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

3. Order Tracking

When tracking information is available, it will be provided using the contact information associated with your order. Please allow time for the carrier's tracking system to update after your shipment is dispatched.

4. Multiple Packages

Furniture and larger orders may be shipped in more than one package or from different fulfillment locations. Packages from the same order may arrive separately and on different dates.

5. Shipping Delays

Carrier delays, severe weather, transportation disruptions, holidays, remote delivery locations, supplier delays, or other events outside our reasonable control may affect delivery times. If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information where available.

6. Shipping Address

Please make sure your shipping address and contact information are complete and accurate before submitting your order. Customers are responsible for reviewing order details carefully. If you notice an address error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

7. Delivery and Receiving Your Order

Please inspect packages and products promptly upon delivery. If an article is received broken or damaged, contact us within 7 days of delivery and follow the requirements in our Return & Refund Policy, including providing supporting evidence and proof of unboxing, preferably an unboxing video.

8. Lost, Missing, or Delivery Issues

If your tracking information indicates that an order has been delivered but you cannot locate it, or if your shipment appears to be significantly delayed, please contact us so we can help review the available carrier information. Any carrier investigation or claim may require additional information from the customer.

9. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes to our fulfillment practices, carrier services, or legal requirements. Any revised policy will be posted on our website with an updated effective date.